Terms and Conditions

Last updated: August 2025

TERMS OF USE

By using the MLABuddy platform, you are expressly accepting our terms of use as set out below. Please read these terms and conditions carefully before using this site.

Welcome to MLABuddy. These Terms & Conditions govern your use of our website, located at mlabuddy.co.uk, operated by PLABOO LTD.

What's in these terms?

These terms tell you the rules for using our website at mlabuddy.co.uk (our site).

Who we are and how to contact us

2.1. Our Site is owned and operated by PLABOO LTD.

2.2. You can contact us by emailing us at [email protected].

Acceptance of Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Educational Disclaimer

Do not rely on information on this site for medical or clinical decisions.

The content on our site is provided for educational purposes only. It is not intended to amount to medical advice or professional guidance on which you should rely for clinical practice, patient care, or medical examinations.

MLABuddy provides AI-powered educational content designed to supplement your medical education and exam preparation. Our platform should not replace:

Professional medical education or clinical training
Official medical textbooks and peer-reviewed resources
Supervision by qualified medical professionals
Clinical guidelines and protocols from medical authorities

Always consult with qualified medical professionals and official medical resources before making any clinical decisions or taking any action based on the content provided on MLABuddy.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal educational use and you may draw the attention of others within your educational institution to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

User-generated content and AI interactions

This website includes AI-powered tutoring features that allow you to interact with our educational system. Your conversations and interactions with our AI tutor are subject to the following terms:

Conversations are stored to provide personalized learning experiences and improve our educational content
Your personal information and individual learning data will never be shared with third parties
We may use anonymized interaction data to enhance our AI tutoring system
You retain ownership of any original content you provide, but grant us a license to use it for educational improvement purposes

If you wish to request deletion of your conversation history, please contact us at [email protected].

Premium content and Subscriptions

Subscription Products

Our products are available as subscriptions which automatically renew. For subscription products:

The subscription will automatically renew at the end of each billing period
You can cancel your subscription at any time via your account settings page
After cancellation, you'll maintain access to the content until the end of your current billing period
No further charges will be made after cancellation

The specific renewal terms and pricing for each product are clearly displayed on the product purchase page and at checkout.

How to Cancel Your Subscription

You may cancel your subscription using either method:

Self-Service Cancellation:

Click on your profile avatar (top right)
Select your profile menu
Click "MANAGE SUBSCRIPTION"
Follow the cancellation prompts

Email Support:

Statutory Right to Cancel (Cooling-off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. However, you acknowledge that:

For digital content, by proceeding with the purchase and accessing the content immediately, you expressly consent to waive your 14-day cancellation right.
If you do not wish to waive this right, you must not access the digital content until the 14-day period has expired.
For subscription services, the 14-day cancellation period starts from the day of purchase.

Digital Content Delivery

Our digital content is delivered immediately upon successful payment. By proceeding with the purchase, you expressly request immediate access to the digital content and acknowledge that this immediate access will begin before the end of the 14-day cancellation period, and accept that by requesting immediate access, you will lose your right to cancel once you begin accessing the content.

Payment processing

Payments are processed using Stripe, a secure payment processing platform. Read Stripe's privacy policy for more details.

Refunds

Our refund policy is as follows:

If you have not accessed any digital content and are within the 14-day cooling-off period, you are entitled to a full refund.
If you have accessed the digital content after expressly waiving your right to cancel, refunds are at the discretion of PLABOO LTD.
For subscription services cancelled within the 14-day cooling-off period (where content has not been accessed), we will process your refund within 14 days of receiving your cancellation notice.
Refunds will be made using the same payment method you used for the purchase.
To request a refund, please contact us at [email protected].

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
For the purpose of harming or attempting to harm minors in any way
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
To systematically extract our AI responses or educational content to create competing platforms or services

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Educational Content Limitation: We make no warranties about the accuracy, completeness, or suitability of our educational content for any specific examination or medical practice. You acknowledge that our AI tutoring system, while designed to assist learning, may not cover all topics or may contain errors.

If you are a consumer user: Please note that we only provide our site for educational and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We may suspend or withdraw our site

Our site is made available on a subscription basis.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Which Country's laws apply to any disputes?

The terms of our website user and acceptable use policy, their subject matter and formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at [email protected].